Privacy
This privacy notice discloses the privacy practices for aboveandbeyondhomecare.ca. This privacy notice applies solely to information collected by this website.
It will notify you of the following:
• What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
• Your rights under current data protection laws, including GDPR and CCPA.
• Compliance with messaging services regulations, including SMS opt-in and opt-out policies.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email, phone, or other direct contact from you. We do not sell, rent, or share your personal information with any third party outside of our organization, including phone numbers, addresses, names, text messages, SMS, or MMS communications. Your information will only be used within our organization to respond to you and fulfill your requests, such as to ship an order or provide customer service. Unless you ask us not to, we may contact you via email in the future to inform you about specials, new products or services, or changes to this privacy policy.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information.
Compliance with Industry Standards
To ensure full compliance with industry standards, particularly for messaging services, we adhere to the following:
1. TCR Registration Requirements: We have set up TCR (The Campaign Registry) registration to ensure all our SMS campaigns comply with regulatory requirements. For more details, you can refer to the [TCR Registration and Assigning Numbers to SMS Campaigns guide].
2. SMS/MMS Content Policies: All SMS and MMS communications sent by Above & Beyond Home Care Inc. follow strict content policies to align with legal and ethical standards. Please review the [RingCentral SMS/MMS Content Policies] for more details on compliant content.
3. Website Compliance: Our website is structured to comply with regulations. This Privacy Policy informs you about how your data is collected, used, and protected. Importantly, we do not share SMS opt-in consent or phone numbers for SMS purposes with any third party. The goal of this policy is to protect our customers from spam and unauthorized communications.
4. Consent for SMS Communications: We obtain explicit consent from our customers before sending SMS messages. Consent is gathered through methods such as checkboxes, verbal agreements, or other affirmative actions. An example of a checkbox consent is as follows: “By clicking this checkbox, you agree to receive SMS messages from Above & Beyond Home Care Inc.”
5. Opt-Out of SMS Communications: We provide all customers with the option to opt-out of SMS messages by replying with “STOP” to any of our messages. Example: “Hi [Recipient’s Name]! Thanks for being a valued customer. Stay tuned for updates and exclusive offers. Reply STOP to opt out of messages.”
6. Data Retention: We retain personal data only as long as necessary to fulfill your requests or as required by law. Customers can opt-out of future communications at any time.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted. You can verify this by looking for a lock icon in the address bar and for “https” at the beginning of the webpage address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following by contacting us via the email address or phone number on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you. • Have us delete any data we have about you.
• Express any concern you have about our use of your data.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-466-9091 or via our contact page.